Very abrupt and very curt service despite there not being a line of people or anything.

When we checked out the girl asked me if it was ok to charge the credit card I checked in with and I said yes, and then she had us sign for the charges, took our room cards and said 'That's it.' No questions about how our dinner was the night before, noting it was our first stay and asking how the room was, asking about the show we attended or asking if we had a good trip and intended or were interested in returning. For example, we got free play cards in the casino and it was our first time there and I told the lady at the desk that and she scoffed at me, demanded our IDs, told us it would be a few minutes while we waited quietly, then told us to stop talking a couple minutes later and to listen closely because she was only going to repeat the directions once when she was ready to explain how to use a free play card- it was really abrupt treatment and not pleasant at all. They weren't welcoming at all which surprised me for a casino/resort. However, the rest of the staff was to put it bluntly, rude. The waiter in the restaurant was great and we tipped him accordingly. Our clothes stunk of cigarette smoke when we got home. We were in a nonsmoking room and were a little worried when we walked in and could already smell the smoke of the room but thought maybe it was because of the casino affecting us downstairs. However, the entire hotel (the casino is on the bottom floor) stunk of cigarette smoke. Good meal ($100 for 2 with a bottle of wine) in the churrascaria. Cute gingerbread house exhibition like you would see on a cruise ship in the lobby. Shower was nice with shampoo, conditioner and shower gel but don't forget your toothpaste! Room was large enough with a great view of the tree lit up outfront. The room had some good points to be fair.

Casino turning stone rooms with jacuzzi